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    Returns & Exchanges

    OUR RETURNS POLICY
    • IF PURCHASED ONLINE: For change of mind returns, all full price and reduced merchandise that is unworn and in its original condition can be returned to Witchery online or any Witchery store (exc. David Jones & Outlet locations) for a full refund within 14 days of delivery (or 45 days of order placement for international orders). 
    • IF PURCHASED IN-STORE: For change of mind returns, all full price and reduced merchandise that is unworn and in its original condition can be returned to any Witchery store for a full refund within 14 days of the purchase date. Please note: Witchery online cannot process returns or exchanges for items that have been purchased and/or exchanged in-store.
    • IF PURCHASED IN-STORE OR ONLINE VIA AFTERPAY: The above policies apply, and items can only be returned as ticked below:

      PURCHASE LOCATION RETURN LOCATION EXCHANGE RETURN FOR GIFT CARD RETURN FOR REFUND
      In-Store Purchase In-Store Return *
      Online Purchase In-Store Return *
      In-Store Purchase Online Return
      Online Purchase Online Return
      *Exchanges for product of equal value only

    • We will accept returns of swimwear, under these conditions, as long as they are unworn. Swimwear must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.
    • Due to health reasons, cosmetics, earrings and underwear are not able to be returned unless faulty or wrongly described.
    • Returns will be accepted on any faulty or wrongly described merchandise returned to any Witchery store or Witchery online, following review and within a reasonable timeframe.
    • Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in-person to be processed.
    • On any returned orders, any Rewards or Silver Status progress earned in relation to these item(s) will be reversed. Further, any rewards redeemed as part of the original online order will not be reissued. For full member terms and conditions visit here.


    HOW TO RETURN OR EXCHANGE AN ITEM

    Please note: If you need your online return processed urgently, we recommend returning your item by visiting your closest Witchery store.


    AT A STORE

    • Simply show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Witchery store within 14 days of delivery where our store staff will be happy to assist you.
    • Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented. Items purchased online cannot accept be returned or exchanged in Clearance or David Jones stores.
    • If returned to a Witchery store, online Afterpay purchases may be exchanged for product to equal value or a Gift Card can be issued for the amount paid. Unfortunately we are unable to process refunds on online Afterpay orders in-store.
    • International orders cannot be returned at Witchery stores.

    BY POST

    • Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described item, Witchery will refund all associated return packaging and postage costs.
    • To return your order via post, simply complete the returns form enclosed with your order and send it back to the below address relevant to your country along with the item(s) you wish to return within 14 days of delivery (or 45 days of order placement for international orders).
    • Please ensure your return parcel is securely packaged and both sender’s address and Witchery online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
    • Online purchases that have previously been exchanged in-store can only be returned in-store and not to the below returns address.
    • Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
    • Afterpay online purchases returned by post to the below address will be refunded. Unfortunately we are unable to process exchanges on online Afterpay orders via this method.


    AUSTRALIAN RETURNS NEW ZEALAND RETURNS
    WITCHERY ONLINE RETURNS

    HOPPERS CROSSING DC

    PO BOX 4140

    HOPPERS CROSSING VIC 3029

    AUSTRALIA

    WITCHERY ONLINE RETURNS

    PO BOX 109 361 

    NEWMARKET, AUCKLAND 1149 

    NEW ZEALAND

    Please note, due to delivery restrictions,
    all New Zealand returns must be sent via Courierpost.
     
    INTERNATIONAL ESHOPWORLD* RETURNS INTERNATIONAL NON-ESHOPWORLD* RETURNS
    Please log in to the eShopWorld returns
    portal here to lodge your return
    WITCHERY ONLINE RETURNS

    HOPPERS CROSSING DC

    PO BOX 4140

    HOPPERS CROSSING VIC 3029

    AUSTRALIA


    *Please check the packing slip included with your order to determine whether it was dispatched by eShopWorld.

    EXCHANGES
    • If exchanging in-store, please call ahead to confirm the item is available in the store you are visiting. Visit our stores page for phone numbers.
    • If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the returns slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed. All exchanged items will be sent via Standard delivery.
    • Online Afterpay purchases can only be exchanged for product of equal value at Witchery stores. Online Afterpay purchases returned via post to the Witchery returns address will be refunded.
    • Any discounts received will be carried over in all exchanges. Similarly, any Witchery Rewards used towards your purchase will be carried over on to your exchanged item. If the exchanged item is of lesser value than the original item(s), any additional rewards used towards that purchase will be forfeited.
    • International orders cannot be exchanged, and will be refunded in full. If you require an exchange, please place a new order at www.witchery.com.


    INTERNATIONAL RETURNS
    • If your purchase was made via the eShopWorld checkout, please login to the eShopWorld returns portal here, for further instructions on how to return your order. Please check the packing slip included with your order to determine whether it was dispatched by eShopworld.
    • If your purchase was not made via the eShopWorld checkout, please return your order to the returns address listed above, following the instructions on the packing slip included with your order.
    • All international returns must be received with 45 days of order placement.
    • International orders cannot be returned to Witchery stores.
    • International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order at www.witchery.com


    CANCELLATIONS AND ORDER AMENDMENTS

    • Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

      • Change of delivery address
      • Changes to colours and sizes
      • Adding or removing items
      • Applying discounts or rewards
      • Full order cancellations


      Please ensure all details provided are full and correct at the time of order placement.