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    Returns Policy

    OUR CHANGE OF MIND POLICY

    Extended exchange period this Christmas:

    Enjoy the ease of gift shopping this Christmas with an extended exchange period. Any items purchased from 17 November 2019 may be exchanged until 13 January 2020.

    At Witchery, we are happy to offer you a return for change of mind on most full price and reduced merchandise. The following change of mind timeframes apply:
    • In-store: 14 days from date of purchase
    • Online (Australia & New Zealand): 14 days from date of delivery
    • Online (International): 45 days from order placement.

    Please note: all freight costs for online orders are non-refundable for change of mind returns.

    Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

    • Proof of purchase is accompanied with the returned merchandise;
    • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
    • Swimwear must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed.
    • Any promotional offers or discounts received in the original order will not be applied or carried over in exchanges.
    • If the exchanged item is of equal or higher value than the original item(s), any rewards used towards the original purchase will be carried over in the exchange.
    • Similarly, if the exchanged item is of lesser value than the original item(s), any rewards used towards the original purchase will be forfeited in the exchange.
    • On any returned orders, any Rewards or Silver Status progress earned in relation to these item(s) will be reversed. Further, any rewards redeemed as part of the original online order will not be reissued. For full member terms and conditions visit here.

    EXCEPTIONS TO OUR CHANGE OF MIND POLICY
    Our change of mind policy does not apply to cosmetics, earrings and underwear due to hygiene reasons

    CONSUMER GUARANTEES
    Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

    If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

    Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

    Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.
    RETURNING YOUR PURCHASE
    • ONLINE PURCHASES: Returns can be posted to the below returns address or returned to any Witchery store (excl. David Jones, Smith and Caughey's & Outlet locations). Any items that have previously been exchanged in-store can only be returned in-store.
    • IN-STORE PURCHASES: Returns can only be returned in-store. Witchery online cannot process returns or exchanges for items that have been purchased and/or exchanged in-store.
    • AFTERPAY PURCHASES: The above policies apply, and items can only be returned as ticked below:

      PURCHASE LOCATION RETURN LOCATION EXCHANGE RETURN FOR GIFT CARD RETURN FOR REFUND
      In-Store Purchase In-Store Return * ** **
      Online Purchase In-Store Return * ** **
      In-Store Purchase Online Return
      Online Purchase Online Return
      *Exchanges for product of equal value only
      **Australia and New Zealand Only
    • INTERNATIONAL PURCHASES:
      • If your purchase was made via the eShopWorld checkout, please login to the eShopWorld returns portal here, for further instructions on how to return your order. Please check the packing slip included with your order to determine whether it was dispatched by eShopworld.
      • If your purchase was not made via the eShopWorld checkout, please return your order to the returns address listed below, following the instructions on the packing slip included with your order.
      • International orders cannot be returned to Witchery stores.
      • International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order at www.witchery.com



    HOW TO RETURN OR EXCHANGE AN ITEM

    Please note: If you need your online return processed urgently, we recommend returning your item by visiting your closest Witchery store.


    AT A STORE

    • Simply show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Witchery store within 14 days of delivery where our store staff will be happy to assist you.
    • Orders made via Paypal or Alipay  may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented. Items purchased online cannot accept be returned or exchanged in Clearance or David Jones stores.
    • International orders cannot be returned at Witchery stores.
    • If exchanging in-store, please call ahead to confirm the item is available in the store you are visiting. Visit our stores page for phone numbers.

    BY POST

    To enjoy free returns (AU ONLY), simply follow the below steps to lodge your return 

    Find Australian Returns PO Box details through the below link. You can print the label at the post office if you can’t at home.

    • Complete the Witchery returns form, available via our Australia Post Returns Portal: https://returns.auspost.com.au/witchery-freereturns
    • Enter your return details. Your return authorisation number is the same as your order number, and can be found on your order confirmation email.
    • Review and confirm your details to create your prepaid return label.
    • Print your return label and securely attach the label to the top face of the parcel, ensuring tape does not cover any part of the barcode. You may print your label at most Post Offices.
    • Post your parcel at any Post Office and you will be issued with a lodgement receipt and tracking number. Alternatively, post your parcel in a red street posting box or in-store drop box.
    • Returns may take up to 10 business days to be processed. Once your refund has been processed you will receive an email to notify you.
    • Please note: Online orders processed with Alipay are currently unavailable for an exchange

    For full offer terms & conditions click here. 



    AUSTRALIAN RETURNS NEW ZEALAND RETURNS
    Via our Australia Post Returns Portal WITCHERY ONLINE RETURNS

    LEVEL 1, 12 EDEN STREET

    NEWMARKET 1023 AUCKLAND

    NEW ZEALAND

    Please note, due to delivery restrictions,
    all New Zealand returns must be sent via Courierpost.
     
    INTERNATIONAL ESHOPWORLD* RETURNS INTERNATIONAL NON-ESHOPWORLD* RETURNS
    Please log in to the eShopWorld returns
    portal here to lodge your return
    WITCHERY ONLINE RETURNS

    HOPPERS CROSSING DC

    PO BOX 4140

    HOPPERS CROSSING VIC 3029

    AUSTRALIA

    *Please check the packing slip included with your order to determine whether it was dispatched by eShopWorld.



    CANCELLATIONS AND ORDER AMENDMENTS

    • Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

      • Change of delivery address
      • Changes to colours and sizes
      • Adding or removing items
      • Applying discounts or rewards
      • Full order cancellations


      Please ensure all details provided are full and correct at the time of order placement.