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<h1>Coronavirus <span class="mb-line"><span class="text-bold">(COVID-19)</span> Update</span></h1>
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<h2>To Our Community</h2>
<p style="margin-bottom: 20px;">We have introduced a range of necessary in-store measures to ensure the ongoing health and safety of you – our loyal shoppers and our passionate team members.</p>
<p>With your help, here's what we’re doing:</p>
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<h3>Retail Stores</h3>
<p style="margin-bottom: 10px;">All members of the Witchery community—from our team members to customers—deserve to be treated with kindness and respect. We ask that you please support our store teams who are committed to serving you, as our store service will look a little different and take a little longer during these times.</p>
<p style="margin-bottom: 40px;"><span class="text-bold">If you are feeling unwell in any way, we ask that you please do not visit our stores.</span></p>
<p><span class="text-bold">Opening Hours</span><br>Our retail stores are open. Please view the latest store locations and opening hours <a href="/stores">here</a>. While we make every effort to ensure this information is accurate, store opening hours can vary at short notice due to the coronavirus (COVID-19) situation.</p>
<p><span class="text-bold">Social Distancing</span><br>Social Distancing measures are still in place across most Australian States and Territories, please check your local government website for the latest updates. Where Social Distancing regulations are in place, we ask all customers and team members to remain 1.5m apart at all times throughout the store and fitting rooms. Store capacity will be limited to achieve social distancing. We have re-worked store layouts and fixtures and you will notice signage on shop floors to allow for rigorous compliance with all social distancing protocols.</p>
<p><span class="text-bold">Store Hygiene</span><br>Please use the complimentary hand sanitiser at the entrance, on counters and when entering and exiting the fitting rooms. We have increased cleaning in high touch areas with a focus on counters, handrails and fitting rooms. Protective hygiene screens have been installed at all counters to safeguard team members and customers when interacting at checkout, please ensure you stand behind them.</p>
<p><span class="text-bold">Card-only Transactions Preferred</span><br>We prefer transactions to be card-only payments to reduce the amount of cash-handling for our team members. We will now however accept cash payments.</p>
<p><span class="text-bold">Supporting Our Teams</span><br>We’re ensuring all team members are given regular paid breaks to wash their hands and will not come to work if they feel unwell, have recently travelled overseas or have been in contact with a confirmed case of COVID-19.</p>
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<h3>Online</h3>
<p><span class="text-bold">Online Orders</span><br>Our website is open for standard delivery, Click &amp; Collect* and Same Day Delivery orders.</p>
<p><span class="text-bold">Free standard Shipping over $100</span><br>Free Shipping on all orders over $100 for Witchery Rewards Members.</p>
<p><span class="text-bold">Free Returns</span><br>As always, free returns are available on all Australian orders.</p>
<p><span class="text-bold">No Signature Required</span><br>Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.</p>
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<h3>Customer Service</h3>
<p>Our customer service team is working hard to answer all enquiries at this time. Getting in touch might be a little challenging with longer wait times than usual, we thank you for your patience.</p>
<p><span class="text-bold">Contact Us</span><br>For any further enquiries, contact our customer service team <a href="mailto:customerservice@witchery.com.au">here</a>.</p>
<p><span class="text-bold">We'd Love Your Feedback</span><br>If there's anything you'd like to see more or less of, please get in touch and send us a message on <a href="https://www.facebook.com/witcheryfashions" target="_blank" rel="noopener">Facebook Messenger</a> or <a href="http://instagram.com/witcheryfashion" target="_blank" rel="noopener">Instagram</a>.</p>
<p>At Witchery, we remain committed to supporting all team members and customers through this time. Please take care and thank you for your continued support.</p>
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<div class="link-wrapper"><a href="/help/delivery/">Shipping &amp; Delivery</a></div>
<div class="link-wrapper"><a href="/help/returns-and-exchanges/">Returns &amp; Exchanges</a></div>
<div class="link-wrapper"><a href="/information-pages/help/contact-us/">Contact Us</a></div>
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<p>This page will be updated regularly – Last updated 27.04.22</p>
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