Help

    Delivery

    TIMES & COSTS
    PRE-CHRISTMAS DELIVERY: Place your online order on or before Wednesday December 13th 2017 to receive guaranteed standard delivery by Friday December 22nd 2017.

    • STANDARD DELIVERY TIMES:
      Australia & New Zealand Rest of the World
      3-7 working days 5-10 working days

      SAME DAY DELIVERY TIMES (MON-FRI, SELECTED AUSTRALIAN POSTCODES ONLY):
      ORDER TIME ESTIMATED DELIVERY TIME
      Before 12pm Midday Local Time By 5pm Local Time
      After 12pm Midday Local Time By 5pm Local Time on the next business day

      You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature, unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.

      If your address is unattended at the time of delivery:

      • Standard Delivery - If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.
      • Same Day Delivery - Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.

      While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

      If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.


      COSTS:
      Standard Delivery
      (Australia & Rest Of World)
      Same Day Delivery
      (Selected Australian Postcodes Only)
      Guest orders & Member orders under $200 $9.95 $14.95
      Member orders over $200 Free* $14.95
      Silver Members Free* $14.95

      *For international orders not placed via eShopWorld (delivery country selected as 'Other')

    • In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.


      AUTHORITY TO LEAVE (“ATL”)

      By selecting the box "Tick this box if you agree that our driver can leave the delivery if you are out” during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery (“ATL delivery”). In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.



      SPLIT ORDERS

      If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account here, and go to ‘My Orders’ to view live status updates. Orders with Same Day delivery will not be split



      DIRECT TO YOUR DOOR

      Can’t find your size or colour in store? We’ll find it & deliver directly to you. It's just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.

      *Delivery fee applies for orders of sale & promotional items under $200. Please see Terms and Conditions for more details.



      CLICK & COLLECT

      Why not choose a different delivery option? Have your online purchase ready to collect in-store. Our click and collect service is now available at a stand-alone Witchery store near you. Simply pick and pay for your product via the website and within 8 business hours your order will be waiting for you. We’ll send you an email as soon as it’s ready.



      NEW ZEALAND DELIVERIES

      New Zealand online orders are dispatched from our New Zealand stores. This means faster delivery times, and that no customs charges will be incurred.



      TRACKING YOUR ORDER

      For the most up to date information on the status of your order, you can log into your account here, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details.This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. PLEASE NOTE: tracking information may not be available online for 24 hours.

      Once your order has been dispatched, you will also receive text message alerts regarding the delivery status of your order (AU only). If you do not wish to continue to receive these alerts, there will be an option to opt out. If at any time you wish to opt back into this service, please contact customer service.

      Australian Standard deliveries: Visit www.startrackexpress.com.au and enter your consignment number.

      Australian Same Day deliveries: Visit my.startrackcourier.com.au and enter your consignment number.

      New Zealand deliveries: Visit www.courierpost.co.nz and enter your consignment number.

      All other international deliveries: Visit www.dhl.com and enter your consignment number.



      LOST OR DAMAGED GOODS

      If your order is lost or damaged in transit, please email us at customerservice@witchery.com.au or call toll free 1800 033 465 (AU), 0800 300 034 (NZ), or +61-3-9267-1681 outside of Australia, 9:00am – 5:00pm Monday to Friday (AEST) so that we may assist you.



    INTERNATIONAL DELIVERIES

    If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.

    Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.witchery.com.

    When you first visit www.witchery.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).

    To shop, add items to your shopping bag, and click ‘Checkout Securely’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $9.95 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

    We currently ship to the following countries:

    Austria India* Slovakia
    Belgium Indonesia Slovenia
    Bulgaria Ireland South Korea*
    Canada Italy Spain
    China* Japan* Sweden
    Croatia* Latvia Switzerland*
    Cyprus Lithuania Taiwan
    Czech Republic Luxembourg Thailand
    Denmark Malaysia United Arab Emirates*
    Estonia Malta United Kingdom
    Finland Netherlands United States
    France Philippines* Vietnam
    Germany Poland  
    Greece Portugal  
    Hong Kong Romania  
    Hungary Singapore  


    * Only available via eShopWorld

    To utilise your Witchery member benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefits.

    You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties & taxes due on arrival included in the final amount calculated at checkout.