Shipping & Delivery

As a result of the ongoing bushfires across the country – there will be a service impact to online customers in the ACT and affected regions of VIC and NSW due to safety concerns. Please contact our customer service team if you have any further questions.

Standard Delivery Times

Same Day Delivery Times  Mon-Fri, Selected Australian Postcodes

You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature*, unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.

*To protect staff and customers during the COVID-19 (Coronavirus) Pandemic, Australia Post have made the decision to remove signature on delivery. As a result you may not be required to sign for delivery of your order until further notice.

Costs

Store to Door Deliveries  Store-to-Door delivery is free on all orders*.

*For international orders placed through eShopWorld, Gold & Silver tier free shipping will not apply. To utilise your free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website. This will not take you through the eShopWorld checkout, allowing freight incentives to apply. See the below section "International Deliveries" for more information about eShopWorld.

In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.

For the most up to date information on the status of your order, you can log into your account here, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. PLEASE NOTE: tracking information may not be available online for 24 hours after placing your order.

Australian Standard deliveries  Visit www.startrack.com.au and enter your consignment number.

Australian Same Day deliveries  Visit my.startrackcourier.com.au and enter your consignment number.

New Zealand deliveries  Visit www.courierpost.co.nz and enter your consignment number.

All other international deliveries  Visit www.dhl.com and enter your consignment number.

If your order is lost or damaged in transit, please email us at customerservice@witchery.com.au or call toll free 1800 033 465 (AU), 0800 300 034 (NZ), or +61-3-9267-1681 outside of Australia, 9:00am – 5:00pm Monday to Friday (AEST) so that we may assist you.

By selecting the box "Authority to Leave" you hereby authorise us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery ("ATL delivery"). If you select to receive your parcel via ATL delivery, you acknowledge and agree that only confirmation of delivery by the delivery driver (engaged directly or indirectly by Witchery) will be obtained, in order to satisfy proof of delivery. To the extent permissible by law, Witchery and its related entities disclaim all warranties and liabilities in relation to the delivery of the parcel. Unless otherwise required by law, Witchery will not replace or refund items which you do not receive if being delivered via ATL delivery. ATL delivery must be selected for Same Day Delivery Service. By selecting ATL delivery, you acknowledge and agree that the delivery driver maintains the right to only leave the parcel at your shipping address if they deem the property safe to do so.

If your address is unattended at the time of delivery

Standard Delivery  If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.

Same Day Delivery  Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.

While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.

Can’t find your size or colour in store? We’ll find it & deliver directly to you. It's just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.

*Delivery fee applies for orders of sale & promotional items under $100. Please see Terms and Conditions for more details.

Our free Click & Collect service is available at most stand-alone Witchery stores near you. Simply pick and pay for your product via the website and within 8 business hours or 2-7 business days your order will be waiting for you. We’ll send you an email as soon as it’s ready.

Christmas Click & Collect

To pick your order up before Christmas, Use Click & Collect by December 22nd where the item is immediately available in-store. For click and collect items shipped to store from the warehouse, order by December 15th to guarantee pick up before Christmas from all AU & NZ store locations.

Why are there two different time-frames for Click & Collect?

Items that are available for Click & Collect within 8 business hours are already in-stock in-store. Items that are available within 2-7 business days* are sent from our warehouse to your preferred store, free-of-charge, for you to then collect at your convenience.

Select a Click & Collect store location during the checkout to be notified of your specific order timeframe.

*Please note that some orders for WA, NZ and regional areas, and orders placed during high volume promotional periods, may experience slight additional delays.

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account here, and go to ‘My Orders’ to view live status updates. Orders with Same Day delivery will not be split.

If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.

Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.witchery.com.

When you first visit www.witchery.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).

To shop, add items to your shopping bag, and click ‘Checkout Securely’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $9.95 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

We currently ship to the following countries:

• Austria
• Belgium
• Bulgaria
• Canada
• China*
• Croatia*
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• India*
• Indonesia
• Ireland
• Italy
• Japan*
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Netherlands
• Philippines*
• Poland
• Portugal
• Romania
• Singapore
• Slovakia
• Slovenia
• South Korea*
• Spain
• Sweden
• Switzerland*
• Taiwan
• Thailand
• United Arab Emirates*
• United Kingdom
• United States
• Vietnam

*Only available via eShopWorld

To utilise your Witchery member benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the header of the website or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefit.

You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties & taxes due on arrival included in the final amount calculated at checkout.