Shipping & Delivery
Witchery ships to most international locations with complimentary shipping for all Australian orders over $100. We aim to dispatch all orders within 24 hours however, during busy sale periods and over weekends there may be a small delay in dispatching your order.
Enjoy the ease of online shopping; choose from Same Day Delivery, Click & Collect, or Standard Delivery within Australia and track your order with live status updates.
UPDATES TO OUR SERVICES
To make your in-store & online shopping experience as convenient as possible, we have extended our exchange & return period to 60 days* for a limited time.
At Witchery we aim to dispatch all orders within 24 hours however, during busy sale periods and over weekends there may be a small delay in dispatching your order.
As always, free online returns are available for Australian orders.
We have currently suspended all new Click & Collect, Click & Collect Later and Same Day Delivery orders for a limited time due to the coronavirus (COVID-19) outbreak.
Find the most up to date information on stores and services here.
Time & Costs+
As a result of the ongoing bushfires across the country – there will be a service impact to online customers in the ACT and affected regions of VIC and NSW due to safety concerns. Please contact our customer service team if you have any further questions.
Standard Delivery Times
|Australia & New Zealand||International|
|3 – 7 business days||5 – 10 business days|
Same Day Delivery Times Mon-Fri, Selected Australian Postcodes
|Order Time||Estimated Delivery Time|
|Before 12pm Midday (local time)||By 5pm (local time)|
|After 12pm Midday (local time)||By 5pm (local time) next business day|
You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature*, unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.
*To protect staff and customers during the COVID-19 (Coronavirus) Pandemic, Australia Post have made the decision to remove signature on delivery. As a result you may not be required to sign for delivery of your order until further notice.
|Standard Delivery Over $100
AU + Int'l
|Standard Delivery Under $100
AU + Int'l
|Same Day Delivery
Select AU Postcodes
|Guest, Member & Bronze||Free*||$9.95||$14.95|
|Gold & Silver||Free*||Free*||$14.95|
Store to Door Deliveries Store-to-Door delivery is free on all orders*.
*For international orders placed through eShopWorld, Gold & Silver tier free shipping will not apply. To utilise your free shipping benefit, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website. This will not take you through the eShopWorld checkout, allowing freight incentives to apply. See the below section "International Deliveries" for more information about eShopWorld.
In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.
Tracking Your Order+
For the most up to date information on the status of your order, you can log into your account here, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. PLEASE NOTE: tracking information may not be available online for 24 hours after placing your order.
Australian Standard deliveries Visit www.startrack.com.au and enter your consignment number.
Australian Same Day deliveries Visit my.startrackcourier.com.au and enter your consignment number.
New Zealand deliveries Visit www.courierpost.co.nz and enter your consignment number.
All other international deliveries Visit www.dhl.com and enter your consignment number.
Lost or Damaged Goods+
Store to Door+
Can’t find your size or colour in store? We’ll find it & deliver directly to you. It's just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.
*Delivery fee applies for orders of sale & promotional items under $100. Please see Terms and Conditions for more details.
Click & Collect+
Our free Click & Collect service is available at most stand-alone Witchery stores near you. Simply pick and pay for your product via the website and within 8 business hours or 2-7 business days your order will be waiting for you. We’ll send you an email as soon as it’s ready.
Christmas Click & Collect
To pick your order up before Christmas, Use Click & Collect by December 22nd where the item is immediately available in-store. For click and collect items shipped to store from the warehouse, order by December 15th to guarantee pick up before Christmas from all AU & NZ store locations.
Why are there two different time-frames for Click & Collect?
Items that are available for Click & Collect within 8 business hours are already in-stock in-store. Items that are available within 2-7 business days* are sent from our warehouse to your preferred store, free-of-charge, for you to then collect at your convenience.
Select a Click & Collect store location during the checkout to be notified of your specific order timeframe.
*Please note that some orders for WA, NZ and regional areas, and orders placed during high volume promotional periods, may experience slight additional delays.
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account here, and go to ‘My Orders’ to view live status updates. Orders with Same Day delivery will not be split.
If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.
Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.witchery.com.
When you first visit www.witchery.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).
To shop, add items to your shopping bag, and click ‘Checkout Securely’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $9.95 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.
We currently ship to the following countries:
- Czech Republic
- Hong Kong
- South Korea*
- United Arab Emirates*
- United Kingdom
- United States
*Only available via eShopWorld
To utilise your Witchery member benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the header of the website or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefit.
You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties & taxes due on arrival included in the final amount calculated at checkout.