Delivery

TIMES & COSTS

• TIMES:

  Australia & New Zealand	Asia / Pacific	Rest of the World
  5-7 working days	5-10 working days	5-10 working days

  You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. All orders are delivered via registered courier and will require a signature, unless you provide authority to leave during checkout. If your address is unattended at the time of delivery your order, and you have not provided authority to leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender. This information will be indicated via your tracking number on the courier website.

  Please note that during busy promotional and sale periods some order dispatches may be delayed due to the additional volume.

  
  

  COSTS:

  	Australia & New Zealand	Asia / Pacific	Rest of the World
  Standard	$9.95	$9.95	$9.95
  Member order over $200	Free	Free*	Free*
  Silver Member	Free	Free*	Free*

  
  *For orders not placed via eShopWorld (delivery country selected as 'Other')
• 
  In the event that postage costs are applied in error when checking out online, please do not hesitate to contact our customer service team, who will happily look into this for you.
  
  
  

  SPLIT ORDERS

  If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account here, and go to ‘My Orders’ to view live status updates.

  
  
  

  DIRECT TO YOUR DOOR

  Can’t find your size or colour in store? We’ll find it & deliver directly to you. It's just one of our delivery services that lets you order on the spot. Never miss out on a must-have again. Best of all, delivery is free*! Ask one of our staff members in store for more details. Available in all Australian and New Zealand stand-alone stores only.

  *Delivery fee applies for orders of sale & promotional items under $200. Please see Terms and Conditions for more details.

  
  
  

  CLICK & COLLECT

  Why not choose a different delivery option? Have your online purchase ready to collect in-store. Our click and collect service is now available at a store near you. Simply pick and pay for your product via the website and within 8 business hours your order will be waiting for you. We’ll send you an email as soon as it’s ready.

  Need more information? Visit witchery.com.au/shop-your-way for full details and to see all delivery options.

  *Only available from our Australian and New Zealand sites.

  
  
  

  NEW ZEALAND DELIVERIES

  New Zealand online orders are dispatched from our New Zealand stores. This means faster delivery times, and that no customs charges will be incurred. For our New Zealand returns address and policy, please see the Returns and Exchanges page.

  
  
  

  TRACKING YOUR ORDER

  For the most up to date information on the status of your order, you can log into your account here, and go to ‘My Orders’ to view live status updates. When your online purchase is complete you will receive an email containing your order confirmation and delivery details.This email will also include a link which will allow you to track the status of your delivery at anytime. If you have not yet received an email notification, please be assured our online team are most likely still working hard to get your order to you. Please note: tracking information may not be available online for 24 hours.

  Once your order has been dispatched, you will also receive text message alerts regarding the delivery status of your order (AU only). If you do not wish to continue to receive these alerts, there will be an option to opt out. If at any time you wish to opt back into this service, please contact customer service.

  Australian deliveries: Visit www.startrackexpress.com.au and enter your consignment number.

  New Zealand deliveries: Visit www.courierpost.co.nz and enter your consignment number.

  All other international deliveries: Visit www.dhl.com and enter your consignment number.

  
  
  

  LOST OR DAMAGED GOODS

  If your order is lost or damaged in transit, please email us at customerservice@witchery.com.au or call toll free 1800 033 465 (AU), 0800 300 034 (NZ), or +61-3-9267-1681 outside of Australia, 9:00am – 5:00pm Monday to Friday (AEST) so that we may assist you.

INTERNATIONAL DELIVERIES

If you would like to deliver your parcel to a country outside Australia please visit our New Zealand or International websites.

Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.witchery.com.

When you first visit www.witchery.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (NOTE: this will clear your shopping bag).

To shop, add items to your shopping bag, and click ‘Checkout Securely’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $9.95 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.

We currently ship to the following countries:

Austria	India*	Slovakia
Belgium	Indonesia	Slovenia
Bulgaria	Ireland	South Korea*
Canada	Italy	Spain
China*	Japan*	Sweden
Croatia*	Latvia	Switzerland*
Cyprus	Lithuania	Taiwan
Czech Republic	Luxembourg	Thailand
Denmark	Malaysia	United Arab Emirates*
Estonia	Malta	United Kingdom
Finland	Netherlands	United States
France	Philippines*	Vietnam
Germany	Poland
Greece	Portugal
Hong Kong	Romania
Hungary	Singapore

* Only available via eShopWorld

To utilise your Witchery member benefits such as rewards or free shipping, select your delivery country as "other" through the drop down menu in the website header or when prompted upon arrival to our website and this will not take you through the eShopWorld checkout. By not going through eShopWorld, you will not experience the streamlined international checkout benefits.

You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopWorld checkout will have the applicable duties & taxes due on arrival included in the final amount calculated at checkout.